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Frequently Asked Questions

Frequently Asked Questions

What is a Facebook Messenger Chatbot?

A Facebook Messenger Chatbot is an assistant designed to answer automatically to users directly within Messenger, just as in a normal conversation. It uses buttons or keyword detection to drive the conversation. It’s a great way for you to send content and engage with your audience.

What are the requirements for building my Chatbot?

You need to have a Facebook page with admin rights to bring your chatbot to life. If you do not have a page you may create one for this purpose in a few seconds. You can start building and testing your chatbot without a page, with our Facebook Chatbot tester page.

Where does a Facebook Chatbot take place?

Once LIVE on your Facebook Page, it is integrated within the “Messages” of your page. This means your bot is allowed (or not) to interact and answer people that contact you through the private “Messages” feature of your Facebook Page, or directly through the Messenger App. You can view all the conversations directly in your Facebook account. This also needs that no one needs to download an app and messages are directly sent as notifications to your users.

How can I cancel my monthly recurring subscription and what happens to my Chatbot?

You can cancel at any time! Once you cancel, we will stop the recurring monthly charge from being deducted from your bank account! You still keep the Chatbot build; however, Legacy Digital will no longer update, maintain and coordinate the sequences and results with your overall digital marketing strategy. Also, we will no longer produce your Facebook Ad Campaigns in conjunction with your chatbot. These items will be left for you to handle after cancellation.

Do you have a free trial?

We sure do! For a Limited Time ONLY! We will provide you with your niche-specific limited Chatbot build (without your company branding) to try out for 2 weeks! In that time, Legacy Digital will set up the Chatbot so that new leads and customers are contacting you though your Facebook messenger! Once you see how powerful and effective the chatbots are, we are sure that you will become a client!

Is there Artificial Intelligence (AI) and Machine Learning (ML) in your Chatbots?

We use AI, ML and split testing in our Chatbot programs! Also we use algorithms, keyword detection and we enable you to setup a lot of various conditions.We believe buttons drive better conversations. Most users just don’t know what to ask your bot in the first place. This is why we believe in decision trees and buttons that drive users towards the answers they are looking for. The key to a successful chatbot is creativity and well orchestrated storytelling. You are in control of all the content your chatbot delivers, and just need to keep in mind that your chatbot isn’t here to understand everything but to fulfill the mission you gave him.

Is there someone I can talk to about my project?

Absolutely! You can reach us via he chat widget in the bottom right corner, or by email at christian.stevens@legacydigital.io . Also, you can text us at 732-539-1865 with your contact number and we will return your call within 30 minutes!

What are the requirements for a Chatbot Build with Legacy Digital?

In order to qualify for the Chatbot build, one must have a business Facebook page, must be serious about digital marketing and must be able to dedicate one hour a day to follow up with the steady stream of high-quality leads generated from your Facebook business page!

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