Conversations are KEY for a Growing Business

Conversations are, and have always been, central to Sales & Marketing!

So far, in the digital age, business have slowly removed themselves from conversation. Instead of engaging with potential customers one-to-one, we've been plastering their screens with ads, blasting them with automated emails & bombarding them with cold calls. Finally, if that small percentage of your call list does want to talk, they come to our website, and what do we do??? We make them complete a lead-capture web form, and then follow up with them when it's convenient for us!

This approach was created for a business environment that no longer exists...

Today, 81% of tech buyers will not fill out your lead capture form!!! You know, the opt-in for the bribe of a "FREE Gift (or Download" in return for audiences email address??!! These buyers would rather get their information elsewhere!

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What is a Chatbot?

In case you've been too busy to notice them, Chatbots (also referred to as bots) are technology tools serving as digital employees for your business or service. These loyal "virtual employees" help you to handle a variety of customer needs, including helping customers to generate a quote for a new product, help your leads to schedule an in-person appointment, engage with real-time interactions from the chat widget on your firm's website, respond to client inquiries for services such as password resets or checking account balances and so much more! They live where your customers, and potential customers, are already engaged online! And they are "virtual", not human, so these "employees" will work for your company 24 hours/day, 365 days per year!

Definition of:

Conversational
Marketing

The process of having real-time, one-to-one conversations in order to capture, qualify & connect with your best leads.

Audience Engagement

Chatbots are a new and exciting way to engage your customers and potential new customers by driving conversations through Facebook Messenger. Engagement begins with conversational marketing and value-packed content.

Acquisition

Collecting information in a much more intuitive and less intrusive manner. Driving leads from automated conversations directly to your CRM. Your high-quality leads will be generated by your chatbot even while you sleep!!! All you need to do is follow up with your stream of leads!

24/7 - 365 Customer Support

Do you have a Chat Widget for Customer Support on your business website??? Up-level your business' customer service! We'll transform your approach to customer service, support & engagement! 100% Done-For-You Webpage Support Widget is included in each chatbot plan! You know- the widget you've come across while visiting your favorite webpage down in the bottom right corner.

coupons & discounts

Using our Chatbots, we have tremendous success with "re-targeting" campains! Sending a coupon to a past client is often "just the ticket" for them to re-engage with your brand! Subscribers to your content will receive broadcast messages! Chatbots have incredible success with "open-rates" at 60%-80% , dwarfing E-mail stats!

augmented services

Our chatbot builds can be integrated with many productivity apps that your business is already using! The chat is built on our end using ManyChat. In our opinion, they are the finest organization within the Conversational Marketing industry! Data and details contained in the chatbot can be automatically uploaded to your CRM (ex. Mailchimp) with ease!

brand development

Your Chatbot will be created with your business DNA! All of the aspects that make up a company's brand, from personality to color scheme to designs, will be accurately portrayed in every chat sequence that is created!

Your business chatbot is a virtual employee of your company! Your bot works for your brand 24 hours/day, 365 days per year - and is working for you while you sleep! Research shows responding to a new lead within 5 minutes is crucial. After 5 minutes, the chances of speaking with the lead is reduced by 80%! Don't fear your chatbot will handle this and many other tasks with no problem. Our chatbots handle all of your customer service inquiries, direct a stream of qualified leads to you, open a "real-time" communication channel on your website and give potential customers a direct line to your business and (for your product team) they build an incredibly valuable feedback loop, and much, much more!

24/7, 365 Virtual Employee

Wouldn’t it be terrific to just know what your prospects want even before they interact with your website or team? Chatbots make it possible. When prospects visit your website, app or your social media channels, Chatbots quickly drive engagement via instant messaging. We've designed your bot to ask relevant questions to create a customer profile. Once you have a decent idea, then the bot can suggest the best possible product or lead the visitor to the right team. Our bots are designed with Artificial Intelligence (A.I) & Machine Learning (ML) to handle a variety of audience engagements. Your bot even runs brand loyalty campaigns with discount and coupons sent to subscribers.

Audience Engagement

Our bots are a ready-made solution, there won’t be swelling expenses every month — unlike paying salaries for resources. The adoption curve is literally very short and Legacy Digital helps you to handle all of the bots' sequences and provides one-on -one customer service for your organization. Our packages include maintenance and any necessary adjustments at any time. Now that conversational marketing has gone mobile, shouldn't your business?

Customer Support

Your new chatbot will help your company to automate so many labor-intensive and human-centric processes in order to create a fast and frictionless experience for customers & employees. Our "done-for-you" bots have a deep understanding of what your customer wants, show strong customer empathy and are focused on the right business outcomes for your advantage. We've built-in the necessary underlying Artificial Intelligence (A.I.) capabilities to handle complex human processes.